Prism CV Prism CV

Support

Email Support
contact@prismcv.app
We respond within 1–2 business days.

Getting Started

1

Upload Your Master Resume

Open the Resume tab and tap the upload button to add your master resume as a PDF or by pasting text. This is the foundation that Prism CV tailors for each job you apply to.

2

Create a Tailored Application

Go to the Applications tab and tap New Application. Paste the job description for the role you want to apply to. Prism CV's AI will analyze the job requirements and create a tailored version of your resume plus a personalized cover letter.

3

Export Your Materials

Once ready, you can Download as PDF, Share, or Copy Cover Letter. Exporting requires a subscription, day pass, or application credits.

Subscriptions & Billing

What do I get with a subscription?

An active subscription unlocks unlimited exports (PDF download, share, and cover letter copying) for the duration of the subscription period.

What are Application Credits?

Credits are a one-time purchase alternative to a subscription. Each credit unlocks the export of one tailored application. Once unlocked, you can re-download or re-share that application as many times as you like at no additional cost.

How do I cancel my subscription?

Subscriptions are managed by Google Play or the App Store, not directly by Prism CV.

How do I restore purchases after reinstalling?

Go to Settings → Restore Purchases. If the issue persists, email us at contact@prismcv.app with your Support ID.

Account & Data

Do I need to create an account?

No. Prism CV creates an anonymous account automatically the first time you open the app. You never need to enter an email or password.

How do I delete my account?

  1. Open the App.
  2. Go to Settings (bottom navigation bar).
  3. Scroll to the bottom and tap Delete Account.
  4. Confirm the deletion.
Important: Deleting your account does NOT cancel your subscription. Cancel separately through Google Play or the App Store.

Manual Data Deletion

If you have already uninstalled the App and need us to delete your data, you must provide your Support ID — the unique identifier that links your data to your account.

How to find your Support ID (before uninstalling)

  1. Open the App.
  2. Go to Settings.
  3. Scroll to the About section.
  4. Your Support ID is displayed under "Support ID". Tap Copy ID to copy it.

How to request manual data deletion

Send an email to contact@prismcv.app with:

  • Subject: Data Deletion Request
  • Body: Your Support ID

We will permanently delete all data associated with your account within 30 days and confirm by reply if you include a return email address.

Troubleshooting

My resume isn't being parsed correctly

Ensure the PDF is text-based (not a scanned image). For best results, use a simple, single-column resume format without tables or text boxes. You can also paste the text directly.

I can't download the PDF

Ensure you have an active subscription, day pass, or application credits. If you believe you should have access, go to Settings → Restore Purchases.

The app is crashing or not loading

Try force-closing and reopening the App. Check your internet connection. If the issue persists, email us at contact@prismcv.app with a description of what happened and your device model.

FAQ

What is Prism CV?
Prism CV is an AI-powered job application assistant. You upload your master resume once, and the app automatically tailors it to each job description you provide — generating a personalized cover letter and ATS-optimized resume.
Do I need to sign up or create an account?
No. Prism CV creates an anonymous account automatically the first time you open the app. You never need to enter an email or password.
What file formats does Prism CV accept?
Prism CV accepts PDF files and plain text. For best results, use a text-based PDF (not a scanned image). You can also paste your resume text directly.
How do subscriptions renew?
Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before renewal.
Do credits expire?
No. Application credits do not expire. Once purchased, they remain available until used.
Can I use Prism CV on multiple devices?
Currently, your account is tied to the device where you first installed the app. Go to Settings → Restore Purchases to re-link any active subscriptions after reinstalling.
Does Prism CV guarantee I'll get interviews?
No. Prism CV is a tool to help you put your best application forward. Success depends on many factors including your experience and the specific employer. Always review the AI output before sending.